FAQ

1. How long does shipping take?
Shipping usually takes 7–15 business days depending on your location. You will receive a tracking number once your order is shipped.

2. Do you offer free shipping?
Yes! We offer free shipping on selected products and special promotions.

3. Can I track my order?
Yes, once your order is processed, we will send you a tracking number by email.

4. What if I receive a damaged product?
If your item arrives damaged, please contact us within 48 hours with a photo and order number. We will replace or refund the item.

5. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure payment methods available at checkout.

6. Can I return a product?
Yes, we offer a 14-day return policy. The item must be unused and in original packaging.

7. How can I contact Petverse?
You can contact us through our Contact Us page or email us at support@petverse.club